Advocate Health — Language Access and Interpretation Services · Your page

Interpreter

Track encounter time with I'm on it → I'm done. Patient names stay masked.

Waiting for an assignment — press I'm on it when you begin.

Active jobs

My CMC assignments

Assigned jobs show patient (masked), room, and the full pasted text. I'm on it starts; I'm done finishes with a glow. Tap once anywhere to enable the soft assignment chime (F♯ lift).

No assignments yet — new jobs from dispatch appear here.

Today so far

My day

Cases today0

Time with patients0 min

Now—

Today

Completed today

After I'm done, duration shows underneath: I'm on it → I'm done.

No completed jobs yet today.

Advocate Health — Language Access and Interpretation Services · CMC

CMC NC · Dispatch Hub

Exact minutes, no rounding. Interpreters tap their status, dispatch sees it here, and finished jobs show up on the Command Center map. Patient names are hidden with stars.

Who we serve here

Checking sync…

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Today · jobs

done / total

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View live mapMap Glossary ScheduleSchedule Manager viewManager

Today · languages

Step 1 · New requests

Incoming requests

Paste the request. We hide the patient’s name and find the room. Post it, then send it to an interpreter from Waiting — they tap I'm on it, then I'm done.

Paste the request *

Detected from paste

Patient — Room —

Provider / language appear after submit when found.

Step 2 · Waiting

Waiting for an interpreter

Send each one to an interpreter, or leave it for anyone available.

Nothing waiting right now.

Step 3 · Who's free

Interpreter availability

AvailableOn a caseLunch / not inFree again when they tap I'm done or a case is logged

Happening now

Live updates

Updates as interpreters tap. Order: On the way → With patient → Done.

No jobs yet today. Paste a request above to start.

In progress

On the way or with a patient

No one is out on a job right now.

CMC · Team

Team chat

Connecting…

Quick comments for the CMC team. Everyone on this page sees them.

No comments yet. Say hi to the team.

New case

Facility + interpreter stay selected after each log.

Facility *

Interpreter *

Patient last name *

Stored as length-matched stars only (e.g. Garcia → ******). Original is never kept.

Number of patients *

Each patient counts as one contact in daily totals.

Name of provider *

Room number *

Time with patient

Pick time, stopwatch, and time-in/out are removed on CMC. Minutes come only from Timestamp Start → Timestamp Complete on the interpreter’s dedicated employee page (name picker → Start timestamp).

Totals

Totals update live as you log.

Today

minutes

Cases

NY date

By interpreter

By provider

By day

View by person

Pick an interpreter and a date range to see their CMC cases, newest first. Patient last names stay masked.

Interpreter

From

Cases

in range

Patients

total

Minutes

0 h 0 min

Date / time	Facility	Patient last	Patients	Provider	Room	Time in – out	Minutes

Pick an interpreter to see their cases.

Recent cases

Today’s cases, newest first. Tap Past days for earlier ones. Made a mistake? Delete it (×) and log it again.

When	Facility	Interpreter	Patient last	Patients	Provider	Room	Minutes

Patient names masked on submit · CMC · Charlotte store · map shows workforce totals only.

Case Entry

Choose your role

Choose your name

Interpreter

My CMC assignments

My day

Completed today

End of day

How did you feel overall today?

Your day summary

CMC NC · Dispatch Hub

Incoming requests

Waiting for an interpreter

Interpreter availability

Live updates

On the way or with a patient

Team chat

My CMC assignments

New case

Totals

End of day

How did you feel overall today?

Today’s quick summary

View by person

Recent cases

Dispatch notes

Lunch checklist

Entry done